We analyse the ticket directly in your system and we provide a description what the reason for the issue is. Dependent on the type of the issue the reasons can be classified as a technical reason e.g. program code or as a reason which is related to the customizing settings. It makes no difference for us if the reason for the ticket is a customer Z-Program, a 3rd party program or a SAP® standard program
Provide solution We share the results of our analysis with you and describe the reason of the behaviour.
Beside of the analysis and the description of the reason for a issue, we offer (optional) to fix the issue directly in your system. We support all SAP® technologies and all SAP® modules as well as the corresponding customizing settings. It depends on your requirements and expectations, if we just analyse the issue or if we analyse the issue and implement the fix.
Reduce the costs for your issues and tickets and use our scalable service. If we only have 8 tickets per week to analyse, you only have to pay for these tickets - so you not have to block your own resources or contract consultants for several months.
If we analysed your ticket and we cannot find the reason for the behaviour you do not have to pay for it. You only pay for the tickets we analyse based on a time and material basis.
Reduce the workload of your SAP® Experts, Key Users and Consultants. Reduce internal costs and focus on the core business.
We have access to more than 700 consultants in all SAP® areas. Specific and complex issues can be analysed in all SAP® modules and scenarios. Independent if you have own ABAP programs in customer namespace, SAP® namespace or 3rd party namespace implemented
Our service is scalable so that we can reduce the time of analysing your tickets.
Benefit from our >25 years SAP® and ERP process expericene and get the maximum of attention in our organization.
Ticket Analysis
Scalable and Unlimited
Time & Material billing
Dedicated support engineer
Support via Phone & E-Mail
Located in Germany next to SAP®
English & German speaking consultants
SAP® certified consultants
All SAP® Modules
From the beginning we support our customers and Roll-Out Teams with our strategic support team which is focused on 2nd and 3rd level support questions around processes, customizing and developments. The support team is available during our business hours up to 24/7 dependent on the customer needs and priority. We support and analyse issues around SAP® standard, Individual customer implementations and 3rd party programs. We cover - compared to the SAP® support - all areas within your system and offer ticket and problem management compared to the Max Attention Support model. We support you in the areas below:
CaRD has been founded 1994 and is SAP® partner from the beginning. We implemented a lot of projects and are technology & business focused in all SAP® areas.
We have strong know how & we are working on all areas of SAP® including data migration and international roll-out-projects.
Our organization has access to more than 700 consultants and experts in specific areas
We support all SAP® Modules. We are working for customers located in all continents around the world.
CaRD is SAP® Silver partner & part of the Microsoft Partner Network.
- All SAP® Modules
- Deep Process Knowhow
- Overall process Experience
- SAP® ERP ERP, S/4 (incl. prior releases)
- All Modules and Processes (SD, MM, PP, FI, CO, PS, PM, CRM, PLM and all others)
- more than 25 years on the market
- Dedicated support engineer
- Support via Phone & E-Mail
- Located in Germany next to SAP®
- English & German speaking consultants
- SAP® certified consultants
- All SAP® Modules
- All ABAP related issues can be analyzed including debugging
- Business Server Pages (BSP) support and ICM
- WebDynpro Technologies are supported
- FIORI, JavaScript and SAP® Gateway Support (REST, SOAP)
- Java related issues will be analyzed including Java Connector (JCO)
- .net language and program support
- Data Migration issues
- Located in Germany next to SAP®
- English & German speaking consultants
- All SAP® releases are supported
- Our engineers are familiar with S/4, Netweaver
- Installation & Setup support
- HANA, SQL-Server, Informix and Oracle support
- Support regarding system consolidation
- Hamronization support
- Backup support
- SPAU, SPDD support issues
- Linux & Windows support
- Located in Germany next to SAP®
- English & German speaking consultants
CaRD Gesellschaft für EDV Beratung mbh (Gutenbergring 2, 69168 Wiesloch, Germany) (hereinafter also “CaRD”, “we”, “us”) wishes to inform you below of how your personal data are processed within the context of our offerings. These offerings can be directly accessed via this website. Any mention of products or services below refers to CaRD.
If you have any further queries regarding data protection in connection with our website or the services offered there, please contact our data protection officer:
Data Protection Team
E-Mail: datens@card.de
Please address any request for information to:
CaRD Gesellschaft fuer EDV Beratung mbH
Gutenbergring 2
69168 Wiesloch
or by e-mail to:
info@card.de
If you contact us by e-mail, communication is unencrypted.
We process personal data in accordance with the provisions of the EU General Data Protection Regulation (GDPR) and the German Data Protection Act (BDSG). We process personal data to fulfil contractual obligations pursuant to Art. 6(1), Subparagraph 1 GDPR. This includes to communicate with you, to process your order, to process your inquiry, to the extent that an ongoing business relationship with you or your employer already exists, or if we desire to establish such a relationship (business contacts). Any consent given can be withdrawn at any time. This also applies to the withdrawal of declarations of consent given to us before the GDPR came into force, in other words, prior to 25/05/2018. Withdrawal of consent has effect for the future only and does not affect the lawfulness of data processed up until the withdrawal.
For legally stipulated or contractual requirements, we have marked on our website forms the input fields that you are required to fill in so that we can provide you with the desired contract or service.
Your personal data is erased as soon as it is no longer required for the purposes stated. Your personal data are deleted as soon as they are no longer needed for the specified purposes. However, we must sometimes continue to store your data until the retention periods and deadlines set by the legislator or supervisory authorities, which may arise from the German Commercial Code (Handelsgesetzbuch), Tax Code (Abgabenordnung) or Money Laundering Act (Geldwäschegesetz), expire. These generally amount to six to ten years. We may also retain your data until the statutory limitation periods have expired (usually three years, but up to 30 years in some cases), provided that this is necessary for the establishment, exercise or defence of legal claims. After that, the relevant data are routinely erased.
In the context of the data processing above and the respective legal bases
given (contract performance, legitimate interests, consent or processing obligations under law), your data may be passed on to the following categories of recipients:
CaRD sales
CaRD financial accounting
We are committed to ensuring fair and transparent processing.
That is why it is important to us that data subjects can not only exercise their right to object but also the following rights where the respective legal requirements are satisfied:
Right to information, Art. 15 of the GDPR
Right to correction, Art. 16 of the GDPR
Right to deletion (“Right to be forgotten”), Art. 17 of the GDPR
Right to limit processing, Art. 18 of the GDPR
Right to data transmissibility, Art. 20 of the GDPR
Right to object, Art. 21 of the GDPR
To exercise your right, please email datens@card.de
Please provide the following details so that we can identify you:
Name
Postal address
E-mail address and optionally: customer number
If you send us a copy of your ID, please black out all other information apart from your first and last name and address.
In order to be able to process your request, as well as for identification purposes, please note that we will use your personal data in accordance with Art. 6 para. 1 (c) of the GDPR.
You also have the right to lodge a complaint with a supervisory authority pursuant to Art. 77 GDPR in combination with Section 19 GDPR.
You can withdraw your consent by sending us an e-Mail . If you have problems withdrawing your consent, you can contact the data protection officer.
Please note that your consent can only be withdrawn with future effect and such a withdrawal does not have any influence on the lawfulness of past
processing. In some cases, we may be entitled in spite of your withdrawal to continue to process your personal data on a different legal basis – to perform a contract, for example.
Information about your right to object pursuant to Art. 21 GDPR
You have the right to object, on grounds relating to your particular situation, at any time to the processing of your
personal data based on Article 6 (1) (e) or (f) of the GDPR, including profiling based on those provisions.
The controller shall no longer process the personal data that relates to you unless the controller demonstrates
compelling legitimate grounds for the processing which override your interests, rights and freedoms, or processing is
necessary for the establishment, exercise or defence of legal claims.
Where you object to processing for direct marketing purposes, the personal data that relates to you shall no longer be processed for such purposes.
These data protection notices only apply to processing for the website.
Other websites are not subject to these data protection guidelines and may provide their own specific data protection guidelines.
Our website uses no cookies. We do also not use Google Analytics or any other external service to track your visits.
Our products do not save any data like files, metadata or lists. We only save URLs and encrypted User data.
CaRD Gesellschaft für EDV Beratung mbH
Gutenbergring 2
69168 Wiesloch
District Court of Mannheim HRB 351550
VAT ID number
DE 173 647 367
CaRD regularly verifies and updates the information on this website.
Despite this high diligence, it is possible that some information may have changed.
CaRD therefore cannot guarantee or be held liable for the validity, accuracy, and/or completeness of the information provided.
The same also applies to all other websites referred to via hyperlinks. CaRD is not responsible for the content of websites that
are linked in such a way to the this website.
In addition, CaRD reserves the right to amend or supplement the information provided.
The content and organisation of the CaRD owned websites are copyrighted.
